Questions and answers

You can order anything from our site through our Contact section. Apart from stating which live food you would like to order, the amount and the size, you should also add your phone number, preferably cell, and e-mail address. After making an order, we will contact you ASAP for confirmation purposes and arranging details.

A package contains 100 insects, which represents the basic ordering unit (does not apply to Dubia roaches). It is possible to mix insects and amounts; still, it is best to contact us about your needs and we will arrange everything.

All of our live food is shipped in transparent PVC boxes. Box size is determined by the amount of insects ordered.

A package can be divided in several boxes. It is necessary to point this out when making an order.

The boxes contain enough food to last for 7–10 days.

Insects can be kept in the boxes they were shipped in, although if you ordered crickets it is recommended you move them to a larger plastic container; that way cannibalism is avoided.

Under no circumstances should you put the box with insects inside a refrigerator. All insect species are from warm climates and extremely intolerant to cold. Even short-term exposure to cold can result in death. It would be best to keep your box with insects at room temperature (21–26 °C, 70–79 °F).

After 4–5 days pass, it is recommended to add a small amount of food to provide the insects with moisture: apples, carrots, potatoes or some other fruit or vegetable. You can replace the dried-up pieces with new ones every 3–4 days, or sooner if they have been eaten. Common household items which can be used as dry food are wheat bran, wheat flour, bread crumbs, corn flour or grated Plazma cookies (or any other wheat-based cookies).

Condensation inside the box is a sign of high moisture, which is due to adding too much fruit or vegetables to the box. A prolonged increase of moisture can lead to mould, which can cause serious health issues to your pet, especially arachnids. If mould starts building up, the best solution is to move the insects to another box, clean the box thoroughly, replace the egg carton and put them back. After that, keep moisture lower by adding greens less often.